OUR COMMITMENT: Your privacy and the security of your personal health information are our highest priorities. We are HIPAA compliant and employ enterprise-grade security measures to protect your data.
1. Introduction
Clarity Wellness, Inc. ("Clarity," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and AI Recovery Coach, Clare.
This Privacy Policy applies to all users of Clarity's services, including our website, mobile applications, and AI-powered features.
2. HIPAA Compliance and Protected Health Information
HIPAA COMPLIANCE
Clarity is HIPAA compliant. We treat your health information as Protected Health Information (PHI) and implement appropriate administrative, physical, and technical safeguards to protect it.
What qualifies as PHI in our platform:
Conversations with Clare about your health, recovery, or substance use
Health metrics and progress tracking data
Crisis detection data and mental health indicators
Voice recordings and transcriptions (Guardian tier)
Medical information you choose to share
Your Rights under HIPAA: You have the right to access, amend, and request deletion of your PHI. You may also request an accounting of disclosures and restrict certain uses of your information.
3. Information We Collect
Personal Information
• Name and email address
• Phone number (optional)
• Demographic information
• Account preferences
• Subscription information
Health Information
• Substance use history
• Recovery goals and progress
• Mood and wellness data
• Crisis indicators
• Check-in responses
AI Interaction Data
• Conversations with Clare
• Voice recordings (Guardian tier)
• Emotional analysis data
• Response patterns
• Feature usage metrics
Technical Data
• Device information
• IP address and location
• Usage analytics
• Performance metrics
• Security logs
4. How We Use Your Information
We use your information for the following purposes:
🤖 AI and Personalization
Powering Clare's conversational abilities and emotional intelligence
Personalizing recovery recommendations and support
Improving crisis detection algorithms
Training and enhancing our AI models (anonymized data only)
📞 Voice Services (Guardian Tier)
Processing voice calls with Clare using secure AI systems
Analyzing voice tone for emotional understanding
Converting speech to text for conversation processing
Storing voice interaction summaries (not full recordings)
🛡️ Safety and Support
Detecting potential crisis situations
Providing appropriate resources and escalation
Monitoring for concerning patterns or behavior
Ensuring platform safety for all users
📊 Service Improvement
Analyzing usage patterns to improve features
Conducting research on recovery support effectiveness
Ensuring platform performance and reliability
Developing new tools and capabilities
5. AI and Voice Data Processing
How Clare Works
Clare is powered by advanced AI models that analyze your conversations to provide personalized, empathetic support. This processing happens in real-time and is designed to understand emotional context and recovery needs.
Text Conversations:
Messages are processed by our AI systems to generate appropriate responses
Emotional tone and crisis indicators are analyzed in real-time
Conversation history is stored to maintain context and personalization
Anonymized conversation patterns may be used to improve AI training
Voice Conversations (Guardian Tier):
Voice calls are processed using HumeAI's emotional intelligence platform
Audio is converted to text and analyzed for emotional content
Voice tone and inflection provide additional emotional context
Audio recordings are not permanently stored; only conversation summaries are retained
Voice processing happens in secure, encrypted environments
6. Data Sharing and Disclosure
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for commercial purposes.
We may share your information in these limited circumstances:
Service Providers: Trusted partners who help us operate our platform (e.g., cloud hosting, AI processing) under strict confidentiality agreements
Legal Requirements: When required by law, court order, or to protect safety
Emergency Situations: If we believe disclosure is necessary to prevent imminent harm
Business Transfers: In the event of a merger or acquisition (with continued privacy protections)
With Your Consent: When you explicitly authorize us to share specific information
7. Data Security
Encryption
End-to-end encryption for all data transmission and storage
SOC 2 Compliance
Regular security audits and compliance certifications
Secure Infrastructure
Enterprise-grade security controls and monitoring
Additional Security Measures:
Multi-factor authentication for account access
Regular security vulnerability assessments
Employee background checks and security training
Incident response and breach notification procedures
Data minimization and retention policies
8. Data Retention
We retain your information for different periods based on the type of data and legal requirements:
Account Information
Retained while your account is active and for up to 7 years after deletion for legal compliance
Conversation Data
Stored for personalization and safety; anonymized after 2 years for research
Voice Data
Audio not permanently stored; conversation summaries retained like text conversations
Analytics Data
Aggregated usage statistics retained indefinitely in anonymized form
9. Your Privacy Rights
You have the following rights regarding your personal information:
Clarity is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. International Users and Data Transfers
Clarity is based in the United States. If you are accessing our services from outside the US, your information may be transferred to and processed in the US, where data protection laws may differ from your jurisdiction.
We implement appropriate safeguards for international data transfers, including standard contractual clauses and adequacy decisions where applicable.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through prominent notice on our platform. Your continued use of Clarity after changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: